Appointments

Scheduling Details

• Appointments are Required: Please schedule an appointment prior to arriving at the Complete Health & Wellness Center, please do not walk-in. This helps ensure you and your fellow staff members have the shortest wait times and best experience possible.

• Scheduling for First Time: If you are you scheduling for the first time, you must first be registered with My Premise Health. Click here for instructions on how to register. (You cannot register until your insurance is effective.)

• Urgent Needs: If you have an urgent need and are unable to find a same day or next day appointment, please either call Member Services or send a secure message through My Premise Health using the 'Send a Message' feature to see if they can accommodate you.

• Wait List Feature: After you schedule an appointment through the My Premise Health portal and would prefer to be seen sooner than your scheduled appointment time, you can add your name to a wait list to get notified if an earlier appointment becomes available. When you confirm your appointment during the scheduling process, it will state ‘Wait List Available’ and have the option to select ‘Get on Wait List’.

• Virtual Visits Only Available for Certain Appointment Types: Virtual Visits by phone or video are only available for certain appointment types such as cold, flu, follow ups, lab reviews, medical questions, allergies, and prescription refills.  Click here for more information on Virtual Visits.

• Cancellations: If you are unable to make your appointment time, please call ahead to cancel or reschedule as early as possible, out of courtesy for other patients and the Complete Health & Wellness Center staff. You can modify an upcoming appointment in the My Premise Health portal by locating your ‘Upcoming Visits’, click on the specific appointment, and then select the option to either ‘Reschedule appointment’ or ‘Cancel appointment’. You can also call Member Services at (816) 744-8019 to cancel or reschedule appointments.