Virtual Visits
Quick Info:
LOCATION : 600 NW Murray Rd, Suite 103, Lee's Summit, MO 64081
SCHEDULING : Member Services (816) 744-8019 | mypremisehealth.com
LINKS : Appointments | Registration | Eligibility & Cost | Services | FAQ+Resources
Connecting with your provider at the Complete Health & Wellness Center is easy and convenient, with the option for PHONE and VIDEO appointments.
Advantages of Virtual Visits:
With Virtual Visits, you can have a visit where ever YOU are (including the classroom or office!).
Easy appointment scheduling that can sync with your calendar
User-friendly platform with no software download required
Avoid unnecessary travel
HIPAA compliant and secure
Note: Virtual Visits are only available for certain appointment types, such as cold, flu, follow ups, lab reviews, medical questions, allergies, and prescription refills.
How to make a Virtual Visit:
Go to mypremisehealth.com, or open the My Premise Health mobile app.
Log in to your My Premise Health account with your username and password. If you don’t have an account, you can create one using the “Sign Up Now” option. Click here to learn how to register. For support, call your Member Services, email mypremisehealthsupport@premisehealth.com or visit mypremisehealth.com and click “Contact Support” for assistance.
In the dashboard, select “Schedule an Appointment.”
Choose the reason for your visit.
Confirm you want to be seen by phone or video.
Select a preferred date and time for your visit, and provider.
Confirm appointment details. In the specified box, please provide any information you’d like your provider to know, such as questions or symptoms you may have. If this is your first time scheduling through the portal, you may be prompted to verify personal information before confirming appointment details. After reviewing all information, select “Schedule.”
Sign in to your My Premise Health account 10 minutes before your appointment to complete the eCheck-In. Once ready, your provider will join the video visit or call you if you selected a telephonic visit.
If you have any issues scheduling through the portal, you may also call Member Services at (816) 744-8019 to schedule.
RSQCC_How to Schedule a Virtual Visit.pdfIMPORTANT: Please answer your phone at the time that your appointment is scheduled. The provider will likely be calling from an unknown number.
How to know what appointment type to schedule (in-person or Virtual Visit):
Please use the following guidance to determine which type of appointment you should make. As always, you can contact Premise Health Member Services if you have questions or want assistance making your appointment. The following are examples, and not limited to:
In-Person Appointments
When to Use:
For preventive and acute needs during Complete Health & Wellness Center operating hours. Please schedule an appointment in advance, do not walk-in.
Service Types:
Preventive services
Acute illnesses
Minor injuries
Diagnostic testing (lab tests/blood draw), injections, and vaccinations
Prescription refills
Click here for a full service list.
Virtual Visits
When to Use:
For acute needs during Complete Health & Wellness Center operating hours. Available by phone or secure video.
Service Types:
Symptoms of COVID-19
Acute illnesses
Prescription refills
AHA follow up
Review of lab testing
Medical questions